They did an excellent job with explaining everything about their windows, and how they operate. These windows were very reasonably priced. I was really hesitant getting vinyl windows, and although I honestly did like the look of my wood windows a bit better, the vinyl is going to last a lot longer, as my wood windows rotted out, and we're basically held in by caulk. And the difference in look between the wood and the vinyl is not significant enough to warrant the difference in price. These windows were simply the better decision. I also love the fact that the windows are double paned, because it really does make a difference in helping to keep the noise level down from the neighbor's weed eaters and power tools. Although my previous windows were also double paned, the new windows keep my room warmer then the old windows. I wasn't expecting such a difference.
Also, the salesman was wonderful, just a down-to-earth, real guy. He wasn't pushy at all, and never tried to sell me something with pressure. He just explained his windows and waited for me to make the decision. I really appreciate that, because I do not like high pressure sales.
I knocked one star off, because the color swatch for the red is not the same color that is shown on the outside of the windows. The window itself is the correct color, but the outside trim is more of a ketchup color. I think this occurred because the trim is made out of a different material than the window, so the paint color looks different. I wish the color of the trim matched the color on the swatch I was given, because the color that's visible is brighter than I would have liked. The salesman suggested I paint it a bit darker if I wanted, but that would defeat the whole point of choosing a color for my windows, and the last thing I want to do after spending money on new windows, is to take the time to paint them. I'm glad I didn't, because later the company told me this would've voided my warranty.
Other than the issue with trim color, I really like these windows! They operate nicely, keep the noise down considerably, are very easy to care for, and are going to last forever. I definitely would recommend this company.
