For Christopher Dykes, 20+ year owner of Chris and Shari Dykes Real Estate Brokers in Indianapolis, the decision to replace the windows in his 35-year-old home wasn’t taken lightly; it was an educated necessity.

The original wood windows had reached the end of their life cycle, requiring constant upkeep to address common issues like wood rot, peeling paint, and persistent caulking. The home was also noticeably drafty, making it hard to keep cool in the summer and, most evidently, warm in the winter. Beyond the maintenance headaches, sashes were failing, and some windows had even been painted shut over the years, eliminating their functionality.

Aware of rising costs and given the desire to remain in the home they love, Christopher recognized the economic urgency, noting that installing new windows now was the more cost-effective option than delaying the project and facing future inflation in materials and labor.

The Search for a Sturdy, Quality Solution

As a self-proclaimed “researcher” and “DIY expert,” Christopher started his journey by looking at custom-ordering windows from other big-box stores. However, the thought of personally installing 20+ units, a task he estimated would take him an entire year, was daunting. On top of the time requirements, the price for a decent-caliber window was trending over $1,000 per unit, before labor and essential components like sills or brick molding.

He called other home improvement companies in Indianapolis, but found they were mainly quoting similar entry-level vinyl window options. The breakthrough came at a local home show where he encountered Window Depot of Indianapolis. What impressed him most was the “compelling demonstration” of their triple-pane Provia window units combined with the honest conversation with Regional Manager, Dottie Bailey.

“I really just wanted a very sturdy quality-built unit, and Window Depot answered all of my questions,” Christopher said.

He found the upgraded Provia option to be “beefy,” adding the necessary heft and structure he wasn’t finding in the entry-level units offered elsewhere. Confident in the manufacturer, he spent time researching Provia specifically, finding many benefits online, including that they are American-made.

The Window Depot Difference: Trust and Customization

Christopher ultimately chose Window Depot of Indianapolis not just for the product quality, but for the personalized experience.

The Regional Manager, Dottie, made an immediate, positive impression. Christopher appreciated that she was “easy to talk to, low-key, with no high-pressure sales tactics, and very responsive.” This non-pushy approach was a deciding factor, especially as Christopher and his wife took over nine months to make their final decision, during which Dottie allowed them to lock in pricing.

The final project involved installing 22 Provia triple-pane units, which were mostly double-hung, with a few gorgeous picture windows. Most important to Christopher, Window Depot was able to perform a full, stud-to-stud replacement, which few companies in Indianapolis offer, ensuring a clean installation and maximum viewing area. They customized the look with white vinyl windows, adding grids on the front of the house and the side, while leaving the back of the house clear.

Despite the installation taking place in the “dead of winter,” the crew did an “amazing job” and were quick to address any minor hiccups, leaving Christopher “very pleased.”

“Just Give Window Depot a Call!”

Since the installation, Christopher has become a passionate advocate for Window Depot of Indianapolis, having already three neighbors in his community, two of whom have already purchased, while helping refer a fourth one as well

When a neighbor asks for a recommendation, Christopher tells them about his extensive research and his resulting belief that he found “an excellent quality window at a reasonable price, excellent installation”.

His primary advice is simple and direct: “Give Dottie a ring. She’s down to earth, no nonsense, and not high pressure. She’ll come over, take a look at your home with you, and talk about options. They have earned my trust and referrals with neighbors and customers.”

If you’re thinking about upgrading your home, follow Chris and Shari’s advice: do your homework. Talk to a few companies, but make sure Window Depot of Indianapolis is on your list. Stop by our showroom or schedule your free consultation today to see just how easy replacement window shopping can be.